Carbon, a 3D printing technology company, has been named the 2021 Supplier Member of the Year by the National Association of Dental Laboratories (NADL). NADL annually recognizes individuals and companies who have made contributions to the dental laboratory profession. Carbon’s continuous innovations in additive manufacturing provide high reliability, accuracy, and throughput for a higher return on investment than conventional production methods.
The company delivers a broad range of 3D-printed applications for dental labs and allows exclusive access to resins and workflows for the production of premium Lucitone Digital Print Dentures and Keysplint Soft Clear night guards. Labs are drawn to Carbon’s unique ability to provide over-the-air software updates for continual platform improvements, streamlined remote trouble-shooting, and customer support. In the 2020, NADL 3D-printer survey, Carbon was named #1 in customer satisfaction (as measured by Net Promoter Score) for the second year in a row and was the most preferred 3D-printer brand by dental labs.
“Our dental lab customers avoid the historical approach of making large investments to purchase equipment that is obsolete within a few short years,” said Todd Ames, vice president, Oral Health. “We reimagined and solved this frustration with a subscription model so that our printers improve over time.” A Carbon subscription includes all scheduled maintenance and a proactive approach to service with remote monitoring and service notifications to precisely predict and prevent customer issues before they impact production.
Carbon’s platform continues to evolve to meet the needs of dental laboratories:
- Carbon introduced a ground-breaking material and workflow, Lucitone Digital Print, that is exclusive to the Carbon platform and represents a paradigm shift in strength, aesthetics, and laboratory efficiency for 3D-printed dentures. It is the first 3D-printed denture to exceed high impact standards. All dental labs are eligible to adopt the Lucitone Digital Print workflow for digital denture fabrication.
- Carbon released a Denture Automation tool to automatically orient and support Lucitone Digital Print denture bases. This software provides a major improvement in efficiency for Lucitone Digital Print users saving approximately 80% of the active labor time associated with preparing denture prints.
- Ongoing over-the-air software updates have provided dental labs with increased accuracy; the ability to detect small islands that print separate from the main part, therefore, requiring support; a project analysis time decrease of 35%; and a streamlined support workflow.
“We are honored to be recognized by the National Association of Dental Laboratories for our continued innovation and contributions to dental labs. The evolution of our platform is a direct result of us listening to our customers and developing features that help them bring products to market in less time,” concluded Ames.